Posts Tagged ‘customer service’
“Creating ‘Walk-Through-Fire’ Customer Loyalty” an interview with Dennis Snow
In today’s challenging business environment, differentiating your service is the key to attracting and retaining customers – while driving bottom line results. More than ever customers are focused on value – what you can do that other organizations cannot or will not do. Today’s customers want to know that you are focused on earning their ongoing loyalty.
World-class service is not simply a matter of smiling employees who say “please” and “thank you.” It is an all-encompassing approach to making excellence business as usual. Everything that a customer sees, hears, or touches impacts the experience – “Everything Speaks.”
Based on his 20-years with the Walt Disney World Company along with many years of consulting with organizations around the world, Dennis Snow will share:
• The four critical elements of service excellence.
• Tools for helping your employees see your operation through the eyes of your customers.
• A process for ensuring consistent service behaviors across the entire organization.
• Specific language for describing service excellence and how to make that language a part of your organization’s culture.
• Mechanisms for involving employees in ongoing service improvement.
“The Power of Super Customer Service” an interview with Jan Fraser Coles
Think of the best experience you’ve ever had as a customer – did that company get more business because of their great customer service? What about the worst customer service you’ve experienced? Did you bring your future business elsewhere?
Learn how great customer service can make the difference in any business. Join the Institute of Success and Goal Achievement as we interview Jan Fraser Coles. Jan has years of delivering great customer service and teaching others to do the same.
