Posts Tagged ‘i-saga.net’

In today’s challenging business environment, differentiating your service is the key to attracting and retaining customers – while driving bottom line results. More than ever customers are focused on value – what you can do that other organizations cannot or will not do. Today’s customers want to know that you are focused on earning their ongoing loyalty.

World-class service is not simply a matter of smiling employees who say “please” and “thank you.” It is an all-encompassing approach to making excellence business as usual. Everything that a customer sees, hears, or touches impacts the experience – “Everything Speaks.”

Based on his 20-years with the Walt Disney World Company along with many years of consulting with organizations around the world, Dennis Snow will share:

• The four critical elements of service excellence.
• Tools for helping your employees see your operation through the eyes of your customers.
• A process for ensuring consistent service behaviors across the entire organization.
• Specific language for describing service excellence and how to make that language a part of your organization’s culture.
• Mechanisms for involving employees in ongoing service improvement.

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Hard to believe that the year is already half over, isn’t it? So, this is the perfect time for a mid-year check in.

Here are a couple quick questions:

• What are your annual goals for this year?
• Are they balanced so that you are getting more financial freedom, fun, and fulfillment in your life?
• Are you half-way there?
• Do you have things in the works to ensure you will hit them all by the end of this year?
• Do you know where to go to get help if you’re falling behind?

Consider these questions as you’re enjoying the family BBQ this weekend. I hope your responses are insightful and lead you to a renewed sense of excitement for the 2nd half of the year.

As you think of the actions you will take and help you might seek, remember to include listening to the guest interviews at the Institute of Success and Goal Achievement – we’re here to help accelerate your results and get you more financial freedom, fun, and fulfillment.

If you’re part of the Institute of Success and Goal Achievement, then you are clearly a driven person. I’m guessing that you have huge aspirations for what you want to achieve, and for the level of success you want in your life.

I expect that you certainly have the habit of setting goals, and I’m guessing that you are also conscious of the contributions you are making – you have unique talents that you share with the world in some way.

I go through the process each year of setting goals across all areas in my life. I have many projects that I am excited about and want to see through. I feel like we’re connected in this way.

In 2009, I plan to have my children’s book published and my business book on Strategic Goal Deployment™ finished and released. I have my Results Coaching and Consulting clients that I want to help achieve quantum leaps in their success levels. I have the Dear God Letter process that the world deserves to learn about. And, of course, the overhauls and improvements to the Institute of Success and Goal Achievement are exciting and forthcoming!

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Have you ever found that many of life’s lessons that we learn in one area of our lives actually translate well to others? Join us on 11/07/08, when I broadcast the interview with PGA Golfer Brett Quigley. Brett has found a way to make a career of his passion. We will talk about some of the lessons golf has taught him about life, and about some of life’s lessons that have helped him on the golf course.
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Did you know that selling has nothing to do with selling, and the harder you sell the harder it is to sell? Join us on Friday as we talk with Rick Farrell. Rick will share his very unique but successful approach to selling, and show you why you need to stop selling, presenting and closing; and how the best presentation is actually no presentation at all.
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If you are born after 1978…you are a member of the Millennial Generation. Millennials are known to be confident, well-educated, self-sufficient team builders. On the flip side, they have a reputation of being unrealistic in their employment goals, known not to have a good work ethic, and overly connected to their parents. In fact, the cell phone has been called the longest umbilical cord in the world! So, what does this mean in terms of their experience in college and ultimately in the workplace? Tune in to i-saga’s interview with Connie Thanasoulis-Cerrachio, a career coach who has hired and coached many millennials through the good, the bad and the ugly issues.
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Join us as we interview Hal Elrod, inspirational and youth speaker, and author of the book Taking Life Head-on: The ABCs of loving the life you have while creating the life of your dreams. Hall will share with us how he has overcome unbelievable adversity to create the life of his dreams. An entertainer since hosting his first radio show as “Yo Pal Hal” at age 15, and a #1 record-breaking sales rep at 19, his real triumph came in the face of tragedy at age 20 when Hal was hit head-on by a drunk driver and found dead at the scene.

Diagnosed with permanent brain damage and told by doctors that he would never walk again, Hal is a living example of the unlimited potential that is within each of us. He will inspire your audience to see life’s challenges from an empowering perspective and give them the tools to create miraculous results.
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What’s the big deal with Social Media?! How will a picture, a profile and a “tweet” attract more loyal customers than you ever dreamed possible? The Internet has become “The Living Web” and is less about delivering content and more about creating conversation. The better conversation you can create the more successful you will be in delivering a product or service that your market place sees as valuable.

Join us as we slip into a conversation with Melody Campbell, The Small Business Guru and discover The Magic of Connections.
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Collaboration, Knowledge Management, Enterprise Content Management, these are but just a few of the buzzwords in today’s information age. Technology breakthroughs in the last few years have provided small and medium businesses the opportunity to compete with much larger organizations, and one area now more affordable and powerful, is knowledge management, or KM for short.

Join me as I interview Kevin Bushey, who will discuss initiatives that small and medium businesses can implement today to improve your internal operations to include intranet management, open source opportunities, understanding cultural implications and recommendations to improve business continuity planning through web portal solutions.
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Are you an investor who loves to play the Stock Market? How are your returns? Would you like to improve them?Join us on i-saga.net as we interview Joey Miller. Joey teaches investing strategies and will share some insights about how to make great money as an investor. Even if you are not into stock investing today (or you have an adviser do this for you), you will learn a lot from this call.
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